We offer a 30 day comfort and quality guarantee. If you are not satisfied with our product, simply return it within 30 days of receipt. Returns must be in original condition, unworn/unused with original tags and labels.
Exceptions: For some items that we ship directly from the manufacturer, there will be a 15% restocking fee if the item has to be returned to us. This information is listed under "Our Guarantee & Return Info" on those products.
Returns must be in original, new, resalable condition, with original packaging. Items returned without orginal packaging will be charged a 15% restocking fee. Any item returned in a used condition, or abused in any way, will either be returned at customer expense or charged a auction resale fee. Some manufacturers charge a 15% restocking fee when returning merchandise. Any order over $1000 will automatically incur a 15% mandatory restocking fee. Additionally, the customer is responsible for all shipping charges incurred, for return of non defective merchandise. This does not apply to incorrect orders or defective merchandise. We may require a photograph of the defect or damage.
Customized/Personalized items are final sale and cannot be returned. Due to the customized nature and the fact that the returned item could not be resold, returns on customized item will not be accepted. We will ship the item back if the customer agrees to cover shipping costs. If not, then we will donate the item to charity.
- Log into your account and go to your orders to request a return for the item you are returning. We will send an RMA number and instructions on how to ship the item back to our warehouse. Alternatively, you can complete the Return Request Form on our website by referencing your Order Number and we will send an RMA number and return instructions.
- Package your item(s) securely and ship them using the carrier of your choice. It is important that the package has tracking information is case of loss or damage. Return shipping cost is the responsibility of the customer for return of non-defective items. If you would prefer that we send you a prepaid shipping label to affix to the package, then please call us at 828-648-9660 and we will email the label with instructions. Our actual return shipping cost will be deducted from your refund in this case. If the return is our fault, we will cover shipping.
- Unless you receive instructions to return the item to one of our manufacturers, all returns should be shipped to:
188 Water Springs Hollow
Burnsville, NC 28714