Frequently Asked Questions

Toll free: 866-732-8246
Local: 828-678-9660
Fax: 828-682-7823

Monday – Friday 8:30 am -5:30 pm EST

Everywhere Chair strives to bring you the largest and best selection of portable, folding chairs and related accessories available on the internet. We are still a family run business and pride ourselves on individual customer attention to provide an outstanding shopping experience and follow up service.
Additional Information - See our About Us page.

Statement – Here at Everywhere Chair we know and base our business on the fact that you will return to shop again with us if you are 100% satisfied with your shopping experience, the product and service we offer. Therefore, we guarantee to our customers to do whatever we reasonably can to make that happen.

The most direct way to search our store is to use the Search Box located in the upper right header area. Enter any distinguishing keywords for the product you are looking for in the box and a search in the Name and Description will be done. Also, you may use the Shop By… feature, located in the upper left column, to search by price, manufacturer or interest. Major Categories of our store are listed below that and will break out into subcategories.

Our products are organized into several categories by type or use. Some items appear in two or more categories. On the product page, there is a main image and item description which will be showing in the first tab. Additional images in the “More Images” tab. If a product has multiple color or pattern options, usually the first image will show these different swatches. Click on any image to enlarge it. The next tab contains Related Items, all the other items grouped into that category. Finally, be sure to read the Other Information tab, as it contains specialized shipping, warranty and return information.

The normal ship time, which is from when you place your order to when it ships, is shown for each product next to the stock status graphic.  If there is a concern when the product will ship and arrive, please call us at 866-732-8246.

Dimensions for our chairs are usually located in the bullet points or the description.

Most products carry a one year conditional Warranty from the manufacturer. However, if this is not available, WE GUARANTEE OUR PRODUCTS TO BE FREE FROM DEFECTS FOR A PERIOD OF ONE YEAR. A digital picture of the damage may be required and we will either repair or replace the defective product. If you prefer a refund instead of repair or replacement, you will be required to ship the defective product back to us at your expense. *Personalized Items cannot be returned.

We offer various coupon codes for Discounts or Free Shipping throughout the year. Be sure to sign up for our Newsletter to receive these and when you do sign up, we will send you a $5 Off coupon which will arrive by email after you opt into our mailing list.  We also offer Daily Deals, where a different product is featured every day at a discounted price.  Of course, always check our Current Sale page, where we offer product discounts, free shipping and promotions.

To order an item or To find out the Shipping Cost for your order, simply add the items to your Shopping Cart by clicking the Add To My Order button. You are not obligated to purchase by adding any item to your cart. Quantities can be adjusted at any time.  When you are satisfied with your Shopping Cart, proceed to Checkout by clicking the button at the bottom right.

We collect 7.75% Sales Tax on any order shipping to North Carolina, where we are located, as required by law. Any other state will not be charged sales tax.
Payment Methods Available - We accept all major credit cards – Visa, Mastercard, American Express and Discover – as well as PayPal. Also, personal checks or Money Orders can be mailed to us; just check out using the Purchase Order option and let us know how you will be paying in the Customer Comments area.
For any business, we accept Purchase Orders on your company form and expect payment within 15 days after receipt of order. First, please request and return our short Credit Application from customer service.

If there is a problem with your order or you have a concern, please Contact Us by email or phone.

We request that any changes or cancellations be communicated to us as quickly as possible. Items shipping same day from our warehouse must be cancelled or changed before 4 PM Eastern. Other items ship at different times from different locations, so our ability to change or cancel depends on what stage your order is at. You are liable for the order until your request can be confirmed.

While we try to publish accurate and up to date information, sometimes there are errors in pricing or product description. We understand that your purchase is based on these factors, so we will try to work with you to correct the situation. However, when pricing is obviously incorrect (i.e. products with a $0 price) then we will cancel your order and inform you. If a product description is grossly inaccurate, we will give you the option of returning the product at no cost to you or give you a rebate on your order.

We offer Free Shipping on many items. You can see all Free Shipping items by clicking on the category “Show All Free Shipping”. This offer is good only in the contiguous United States. Expedited shipping will incur an additional shipping charge. We will use the most economical ground shipping method to ship these items with delivery times ranging from 2-6 business days.

We ship domestically using UPS and US Post Office. Your Sales Receipt will have a tracking link taking you to the appropriate shipper’s tracking page. There is also a link at the top right corner ("Track Order") of our site where you can track the status and shipping of your order. 
Shipping Times - We ship using the method which will get your order to you in the least amount of time. For items with Free Shipping, the shipping method is at our discretion.  

Our calculated Shipping Rates are pulled directly from the shipper's website and are our negotiated rates, not published rates.   We do not inflate shipping rates in order to display a discounted product price like many internet retailers do.  Shipping costs continue to rise, and coupled with the size of some of the boxes we ship in (dimensional rate), we try to offer the customer the best rate we have available.  Additionally, we offer Free Shipping on many items.

EverywhereChair.com has partnered with a trusted third-party company, FedEx Cross Border to fulfill orders for our international customers.  The exceptions are shipping to Canada, where we can ship using UPS Standard method, or for smaller items which can ship via USPS International Priority or First Class mail.  Simply put any items you wish to purchase in your shopping cart and choose the "Outside of U.S." button. The items will automatically be transferred into an International Shopping Cart where all shipping costs, as well as border fees and taxes will be visible. You may pay with international credit cards, PayPal and bank wire transfers. FedEx Cross Border will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to FedEx Cross Border Customer Service or call customer service at 1.203.683.4894.

To check the status of your order and tracking information, please click the "Track Order" located at the top right corner of our site or call toll free 1-866-732-8246. When your order ships, you will receive by email your tracing information via a link in the Sales Receipt email.

Please request an RMA number (Return Merchandise Authorization) before sending the item back to us. You can do this by filling out a RMA Request Form, by email to returns-at-everywherechair.com or calling Customer Service at 828-678-9660. You will receive a number to write on the outside of the box. It is recommended that you use a shipping method with tracking capability.  If you purchased one of our products on Amazon, please log into your account on Amazon and request a return there.
Unless instructed otherwise, send all returns to:
Everywhere Chair
188 Water Springs Hollow
Burnsville, NC 28714

We offer a 30 DAY HASSLE FREE RETURN PERIOD with no questions asked and generally no restocking fees. See our complete Return Policy.

We normally DO NOT charge any restocking fees on returned resaleable items. Some large dropshipped items may incur a restocking fee from the manufacturer as stated in the Other Information tab. Large orders over $1000 will incur a mandatory 15% restocking fee. Items must be returned in original packaging, in new condition, or an auction resale fee will be charged.

PLEASE NOTE that the customer is responsible for all shipping charges on return of all non-defective items. If an item included Free Shipping, then the customer will be charged the actual shipping cost we incurred delivering the item.

We offer an unrestricted* 30 Day Hassle Free Return Guarantee where a product can be returned for any reason for exchange or refund. After this period, we will usually work with the manufacturer to replace any defective product. Unlike other web stores, WE GUARANTEE OUR PRODUCTS TO BE FREE FROM DEFECTS FOR A PERIOD OF ONE YEAR. A digital picture of the damage may be required. After the initial 30 Day Return Period, we will either repair or replace the defective product, no refunds will be given unless you ship the defective product back to us at your expense *Personalized Items cannot be returned.

Everywhere Chair understands your concerns about shopping over the internet. We treat whatever information we gather about you from orders or newsletter sign ups with the highest standards of safety, security and confidentiality. We pledge to you, our customer, that we will never sell, rent, or in any way compromise, your personal information. All subscription lists require a double opt in for sign up, and the option to unsubscribe is available in every email or on our site.