We offer a 30 day comfort and quality guarantee. If you are not satisfied with our product, simply return it within 30 days of receipt. Returns must be in original condition, unworn/unused with original tags and labels.
Exceptions: For some items that we ship directly from the manufacturer, there will be a 15% restocking fee if the item has to be returned to us. This information is listed under "Our Guarantee & Return Info" on those products.
Please fill out the Return Request Form or call 1-828-678-9660 first for a return authorization and RMA number.
Returns must be in original, new, resalable condition, with original packaging. Items returned without orginal packaging will be charged a 15% restocking fee. Any item returned in a used condition, or abused in any way, will either be returned at customer expense or charged a auction resale fee. Some manufacturers charge a 15% restocking fee when returning merchandise. Any order over $1000 will automatically incur a 15% mandatory restocking fee. Additionally, the customer is responsible for all shipping charges incurred, for return of non defective merchandise. This does not apply to incorrect orders or defective merchandise. We may require a photograph of the defect or damage.
Customized/Personalized items are final sale and cannot be returned. Due to the customized nature and the fact that the returned item could not be resold, returns on customized item will not be accepted. We will ship the item back if the customer agrees to cover shipping costs. If not, then we will donate the item to charity.
Defective Products and Warranty
Different manufacturers offer different warranties on their products. Most products have a one year warranty. Please see specific product warranties under the "Shipping, Returns & Guarantee" tab of the item.
For the first 30 days after delivery, we will replace or repair the product at no charge to the customer for any defect. If the original item is not available, we will offer a similar or better item as a replacement. If the customer would rather have a refund and not a replacement, then the customer will be responsible at their expense for returning the defective item to us for inspection. Upon inspection, we will give a full refund for the defective product and any original shipping charges.
Following this 30 day period, we will provide information and assist in exercising the manufacturer's warranty. We may require Digital pictures of the defect and/or returning the product to us. No cash refunds will be given for the defective product after 30 days, only repair or replacement according to how the manufacturer wants to handle it.