Here at Everywhere Chair we are customer focused.  This means that feedback is important to us.  We have been in business for over 15 years and during that time we have received a fair amount of praise, and also the occasional criticism when we have not met a customer's expectations. We hope we have exceeded your expectations... but if we have not, then please let us know. Email us directly at mail@ewchair.com to let us know if there is something we can do better.