Shipping Info / Return Policy / Defective Products and Warranty Info

Extended Holiday Return Policy until January 31, 2010

Return Policy

Extended Holiday Return Policy until January 31, 2010

We offer a 30 day comfort and quality guarantee. If you are not satisfied with our product, simply return it within 30 days of receipt for a full product refund. BE SURE TO KEEP THE ORIGINAL BOX FOR RETURNS. Please call 1-828-678-9660 first for a return authorization. Return items must be shipped back to us within 30 days of receipt of RMA, or a 10% restocking fee will be charged.

Returns must be in original, new, resalable condition, with original packaging. Items returned without orginal packaging will be charged a 15% restocking fee.  Any item returned in a used condition, or abused in any way, will either be returned at customer expense or charged a auction resale fee. Any order over $1000 will automatically incur a 15% mandatory restocking fee. Additionally, the customer is responsible for all shipping charges incurred, for return of non defective merchandise. This does not apply to incorrect orders or defective merchandise. We may require a photograph of the defect or damage.
Exceptions: Personalized items cannot be returned. This means that if a sling is personalized, then it cannot be returned. However, if the sling is removeable, and the chair frame can be returned if desired for a refund of the purchase price minus the cost of a replacement sling.

Defective Products and Warranty Information

While most other online stores offer only a 30 day warranty on their products. Everywhere Chair offers a FULL ONE YEAR WARRANTY on all of the products we sell. For the first 30 days after delivery, we will replace or repair the product at no charge to the customer for any defect. If the original item is not available, we will offer a similar or better item as a replacement. If the customer would rather have a refund and not a replacement, then the customer will be responsible for shipping the defective item to us for inspection. Upon inspection, we will give a full refund for the defective item and any original shipping charges.
Following the 30 day period, we will provide information and assist in exercising the manufacturer warranty or, if not available, we will replace the product with the same or equivalent item. Digital pictures of the defect and/or returning the product to us may be required of the customer. No refunds or exchanges will be given after 30 days, only repair or replacement.