FAQs

Security and Types of Payment We Accept

Everywhere Chair accepts several methods of payment.  The primary ones being Visa, MasterCard, American Express and Discover credit cards.  All prices on EverywhereChair.com are in US dollars. We guarantee that every transaction you make at EverywhereChair.com will be 100% secure.  We are a Yahoo! Store.  Yahoo! has extensive experience in executing secure transactions on the internet.  All credit card information we hold in house is protected and shredded upon disposal.   When you send us your credit card information, it is encrypted under several layers by Yahoo!'s secure servers when it is sent to us.
We also accept PayPal. You will have the opportunity to make an immediate payment on the Order Confirmation page in the Checkout flow.

Fax, Phone or Mail Your Credit Card Information to Us

If you prefer, you can fax or phone your credit card information to us.  When checking out, just pick the "Purchase Order" selection under Method of Payment.  Your order will be transmitted to us and saved in our system until we receive you payment information.  Then, send us your credit card information by whichever means you desire and we will process your order.  If you provide an email address, you will receive a confirmation letting you know we received your order.

Phone:  Toll Free 1-866-SEAT2GO  (1-866-732-8246)
Local: 1-828-678-9660
Fax:  1-828-682-7823
Mailing Address:
Everywhere Chair
188 Water Springs Hollow
Burnsville, NC  28714

Cancellations

Please check the Availability of your item. If it ships same day, we need to be notified by 3 pm EST to stop shipment. Other items have a longer lead time until shipping, so we will do our best to contact the supplier and cancel the order. If the order has been processed and picked for shipping, we will be unable to cancel it. Please call us at 1-866-732-8246 to cancel; no emails please.

Return Policy

We offer a 30 day comfort and quality guarantee. If you are not satisfied with our product, simply return it within 30 days of receipt for a full product refund. BE SURE TO KEEP THE ORIGINAL BOX FOR RETURNS. Please call 1-828-678-9660 first for a return authorization.
Returns must be in original, new, resalable condition, with original packaging. Items returned without orginal packaging will be charged a 15% restocking fee.  Any item returned in a used condition, or abused in any way, will either be returned at customer expense or charged a auction resale fee. Some items incur a 10% - 25% restocking fee for returns. Any order over $1000 will automatically incur a 15% mandatory restocking fee. Additionally, the customer is responsible for all shipping charges incurred, for return of non defective merchandise. This does not apply to incorrect orders or defective merchandise. We may require a photograph of the defect or damage.
Exceptions: Personalized items cannot be returned. This means that if a sling is personalized, then it cannot be returned. However, the sling is removeable, and the chair frame can be returned if desired for a refund of the purchase price minus the cost of a replacement sling. Contact us if you are not happy with the quality of the personalization, and we will work out a solution.

Making Changes to Your Order

If you need to change the color or style of an item on your order, please notify us as soon as possible.  If an order has been picked or shipped, we will not be able to change it.  Please call us at 1-828-678-9660; no emails please.

Using a Discount Code on Your Order

Often, we offer discount codes as promotions to our customers to be used on our site for the entire site or for certain items. You will see a box during checkout where you can enter your discount code.  Be sure to enter them exactly as they are given to you, or they will not work.  Your next screen should have the discount included in your total.  If you are experiencing difficulty, or the code is not working, please call us at customer service, 1-866-732-8246.

How much will it cost to ship my order?

Our shipping rates are derived directly from the UPS shipping tables.  We do not add any handling charges, or inflate shipping charges to create artificially low prices. To find out the cost of shipping your order: Add it to the shopping cart by clicking the order button which will take you to a page where you can type in your ship to city and zip code. Choose your shipping method and click the "Apply" button to see the cost for different methods. Multiple items will increase shipping cost. The shipping charge will be added during checkout before you are asked to submit your order.  According to the shipping method you have selected, there will be a shipping charge added to your total.  Keep in mind that many of our chairs, i.e. the 30" director's chairs, are oversize and charged at the 30 lb. rate regardless of their weight.
Important Note: Our store cannot calculate the shipping on large orders where the weight exceeds a certain amount. We will cantact you regarding the shipping cost for your approval.

Shipping Methods

All orders that will ship within the continental U.S. are shipped via UPS, except for those items marked "Small Package Shipping", which we send via the US Post Office. Whether you place the order online or over the phone, you have the option of choosing what method your package ships. These methods include Ground and 3-Day Select, 2nd Day Air, Next Day Air/Saver and USPS International Priority for shipment to Canada. Be sure to look at the link for the box saying "When will my order arrive via UPS Standard Ground Shipping?" before selecting an expedited method. Many times Ground will get your package to you in the same or less amount of time. If Ground will get your order to you as fast or faster than the expedited method you chose, we will change the method to Ground and reduce your shipping charge. The "Shipping Calculator" is only for estimating the cost of shipping your shopping cart contents. We do also ship packages via the U.S. Postal Service for U.S. Territories, Hawaii, and Alaska.  We can ship Overnight, but it is expensive.  However, please call us if you need it overnight.

Post Office Boxes

No, we cannot ship to PO boxes in the continental US. We must have a physical street address for shipping by UPS. The exception is for Directors Chair round and flat stick canvas that qualify for USPS Small Package shipping. Shipping to PO Boxes in Alaska and Hawaii is fine.

International Shipping

No, due to a high rate of package loss, we do NOT ship outside of the United States and its territories, except to Canada.

Shipping Lead Time

Be sure to note the approximate lead time needed to ship each product, which is located in the "Availability" box above the order button.  Rush orders can be accommodated in some cases.  If your order delivery is date sensitive,  please call us before placing your order and note this in the "Comments" section during checkout.

Delivery Time

Once your order has been shipped, UPS Ground usually delivers in 2-7 business days as a general rule, depending on your location.  Also, you can calculate approximate Ground delivery time by clicking on the "View UPS Ground Delivery Times" link on each item. If the tracking number is available, you will receive it in an Order Status and Tracking Email either when your order is shipped or shortly thereafter. There will be a link in the email taking you to your orders tracking page or you can go to the UPS tracking page, paste the number in and view your order's progress.

Order Status

Once you place your order, you will receive a confirmation email letting you know that we have received it.  In this email will be a link to your order status page at Yahoo.com.  Whenever we update the status of your order, you will receive an email letting you know the expected ship date.  Finally, when your order ships, you will receive a final order status update.

Yahoo Merchant Rating Program

You will be asked during checkout if you want to participate in the Yahoo! Merchant Rating Program and rate this merchant.  If you agree, then you will receive a rating form email a few weeks after you order.  It will ask you to rate the merchant according to the handling of your order and service, as well as ask you for your comment.  All stores in Yahoo! Shopping must participate in this program and you can view our ratings at any time.  We are proud to be a Top Service store, which means that we have a 90% or better positive rating.
To view our Merchant Rating and Customer Reviews, Click Here.

Ordering For The First Time; Finding Items

All products on the EverywhereChair.com site are organized into specific categories.  The main categories are found by clicking on the small pictures and titles at the top or the green titles on the left.  When you go to one of these sections, the green title on the left will be expanded with links to the various products found in that section.  Also, there will be thumbnails and links on each page to sub sections or related products.  Click on specific products to go to a picture, description, detailed information and price of that product.  If you want to search for a certain product, you can type that keyword in the Search box in the upper left hand column.  You will then see all of our pages that relate to those keywords, beginning with the most relevant.

Adding Items To Your Shopping Cart

Once you have found an item you would like to purchase, make sure to select a color or pattern and, if personalization is desired, type the name or inscription in the appropriate box.  If there is a charge for an inscription, it will appear in parenthesis before the box.  Other choices should be made in the drop down lists if required before clicking the Order button.  This will take you to your shopping cart. To order more than one of the same item simply change the quantity that appears in the box just to the left of the item description. Proceed by clicking the "Recalculate Total" button located at the bottom of your Shopping Cart. If you wish to continue shopping, just click the "Return to Shopping" button at the bottom of the cart.  Often, related item may be offered to you at a discount if ordered at this time.  You can access the contents of your Shopping Cart at any time by clicking the "Shopping Cart" or "Your Order" link at the top of every page of our Web site.

Go to Checkout

Before checking out, take a moment to review all of the items you've placed in your Shopping Cart. Make sure that each item in your cart is the correct color and fabric choice that you would like, and that all quantities are correct. When you are ready to place your order, simply click the "Checkout" button located at the bottom of your cart. This will take you to the order form where you can finalize your order.

Guarantees and Warranties

Everywhere Chair wants you to be happy with the quality and usability of your purchase.  We will stand behind our products FOR ONE FULL YEAR.  On most products we will replace any defective product. On some products, after the initial 30 day period, we will refer you to the manufacturer to file a claim.  Of course, these guarantees do not apply if a product has been misused, modified or abused in any way.

Product Information

While we try to offer as much information on a product as we can in its description, but some times you may have more questions.  Please don't hesitate to call us toll free at 1-866-732-8246 and we will try to answer your questions or find out and get back to you.